Questions & Answers
Please note that each of the pages under our Services link in the navigation above contains its own FAQ relevant to that service.
🚀 Can you help if I need something not included on this website?
Sure. Although the only way to really know is to get in touch and let’s find out together. If what you need has anything to do with Sales, Marketing, Design, and Development get in touch and we can discuss your requirements 👍.
What forms of payment do you accept?
We use Payfast for all payments. This simply automates things and makes life much easier for you and for ourselves.
Your initial payment will be a manual payment via Payfast or EFT to our FB Business Account.
You can pay via Credit Card, Cheque Card, Debit Card, Instant EFT, mobicred, Masterpass, and Bitcoin.
What is the process (step 1, step 2, etc.) after I join?
The process differs slightly depending on the service you invest in but in general, it goes like this:
You can let us know what you are potentially interested in via any of the communication options on this website. Once we hear from we’ll get in touch to discuss your needs. We’ll answer any questions you may have and if you are satisfied at the end of our conversation we’ll follow up with a quote or invoice.
After you make your initial payment you’ll be redirected to an onboarding page where you’ll have the opportunity to furnish is with all the files and information pertaining to your project. This onboarding form will also record your information so that we can start implementing your requirements quickly.
After you’ve completed this onboarding form you’ll receive an email from us with access details to your control panel. From here you’ll be kept in the loop with our progress. You’ll also be able to access anything relevant to your account in one place.
How long after joining can I see my completed project?
This is completely dependent on the service we’re providing you with but rest assured that we are very quick but at the same time very detailed and thorough.
Delivery time will be one of the things we’ll discuss when we get to have a chat so rest assured that this is information you’ll know before you decide to move forward with anything.
What if I only need some of what you offer?
For the most part, we are very flexible so we can surely discuss your needs and then see how we are able to accommodate you. Let’s have a chat and take things from there.
What happens if I miss a payment?
If you are on a payment plan that requires recurring payment (monthly, yearly, etc.) that payment will be automated via Payfast.
If a payment fails it will automatically be retried at certain intervals. If this does not resolve the issue we’ll make every effort to reach out to you to find out how we might be able to assist you.
If we are unable to reach you and it is clear that communication has ended we’ll temporarily suspend your service until we are able to resolve the outstanding payment matter.
If no payment is received for 3 months we’ll have to assume that you have moved on and at that point so will we. Your account will be terminated and your project will be removed from our servers.
☎️ Can we chat on the phone before I make a final decision?
Absolutely. This is exactly how we like to do things. A call is a great way for us to get to know each other and for you to determine if we are the right fit for your specific requirements. We’re also very friendly and knowledgeable. What more can one ask for 😎.
Do you offer phone support?
because of the nature of our business and because of the volumes we deal with we have found that support is best handled in a way that allows us to capture your support requests in text format.
This acts as a record for us to refer back to. Things get lost in a phone call. With support requests captured in text format, there is zero chance of miscommunication or one of our staff forgetting what you asked for.
This being said, you are more than welcome to call us though but if you have a support request we’ll still ask that you submit that to us in text form.